Collections Officer

Job description

As a Collections Officer, you'll be responsible for managing a portfolio of accounts, engaging with customers to find practical solutions, and helping achieve positive outcomes for both the business and its customers.

Key responsibilities include:

• Managing inbound and outbound customer contact across your portfolio
• Working collaboratively with customers to establish suitable payment solutions
• Handling challenging conversations with professionalism and empathy
• Investigating account issues and resolving disputes efficiently
• Maintaining accurate records and ensuring compliance requirements are met
• Proactively identifying risks and opportunities within your portfolio
• Contributing to a positive and supportive team environment

About You
We're looking for someone who thrives in a fast-paced ...