Collection Outbound Assistant

JOB SUMMARY

The Collection and Remedial Assistant (Outbound) performs callout to buyers to achieve the desired collection efficiency of the company.

DUTIES AND RESPONSIBILITIES:

• Performs callouts to buyers for the assigned accounts.
• Sends follow through email for the list of contacted buyers.
• Prepares and updates statuses of the assigned accounts in a daily basis.
• Accurately tags in SAP Z-diary any callout result made with the buyer.
• Creates CRM ticket/s for buyer/s with special request.
• Prepares and submits daily accomplishment report to SCU Leads for consolidation.
• Coordinates buyer’s payment related concerns to appropriate department/s to provide excellent customer service.
• Ensures complete handling of all assigned accounts for the month.
• Escalates special buyer’s issues to superior for resolution.

QUALIFICATIONS: