Collection Agent - SG ShopeePayLater, Monee (6-month-contract)

Job Description

• Engaging in debt‑related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
• Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
• Proactively achieve / exceed assigned targets whilst complying with collections methodologies and policies set by the company and regulatory bodies.
• Act as the focal point for customer enquiries relating to repayment on overdue accounts.

Requirements

• Possess minimum SPM or equivalent.
• Experience in collections or a call‑centre background is a plus.
• Possess strong interpersonal skills and be able to thrive in a dynamic work environment.
• Have good composure and showcase excellent problem‑solving skills.
• Excellent in both written and verbal communication in English and Malay; fluency i...