Collaboration Support Technician

Responsibilities include but are not limited to:

• Provide prompt, hands-on support for Zoom/Teams meetings and Poly-equipped conference rooms. Troubleshoot and resolve audio/visual (A/V) issues in real time to ensure seamless meetings and minimal downtime for end-users. Monitor and manage support tickets (incidents and service requests) in ServiceNow, performing root-cause analysis on recurring issues and ensuring timely resolution or escalation.
• Act as the boots-on-the-ground A/V support specialist for conference rooms and collaboration spaces. Regularly check conference room setups (cameras, microphones, speakers, and control panels), perform equipment tests, and quickly address any in-room technical problems before or during high profile meetings.
• Assist with Zoom administration (e.g. user account management, Zoom Room configuration, license monitoring) and Poly Lens (conference device management) tasks, ensuring consistent configuration and performance ac...