Collaboration Support Engineer
Thames Water • Reading, England • Posted June 11, 2026
About the Role
We’re looking for a hands-on and technically skilled Collaboration Support Engineer to provide frontline support across AV, booking, kiosk, vending, and print services. Reporting to the Collaboration Service Lead, you’ll be responsible for diagnosing and resolving service issues, performing root cause analysis, and supporting the setup and configuration of new and existing collaboration products throughout their lifecycle.
This role is critical to ensuring service stability, user satisfaction, and operational excellence across the digital workplace.
Break/Fix & Root Cause Resolution
This role is critical to ensuring service stability, user satisfaction, and operational excellence across the digital workplace.
Break/Fix & Root Cause Resolution
- Respond to and resolve hardware and software faults across collaboration services.
- Perform detailed root cause analysis for recurring or complex issues.
- Escalate and collaborate with vendors or engineering teams where required.
- Support the installation and configuration of AV equipment, booki...