Club experience manager

Your Purpose... To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service. Your Duties and Responsibilities... Member Experience Management Monitor and enhance all aspects of the member experience, ensuring they meet established business standards. Analysing member feedback and ensuring corrective action plans are put in place to enhance member ...