Job Description
M365 Service Desk Agent – Support one or more Microsoft 365 productivity tenant(s) and provide tier 1-2 support for end users.
Provides Tier 1-2 end user support assistance for Microsoft 365 productivity tenant users, to include support for Microsoft Office 365 applications (Word, Excel, Outlook, etc.) and SharePoint/OneDrive file storage. Provides Tier 1 workstation/hardware support for end users. Administers and troubleshoots M365 tenant services (, SharePoint Online, Exchange Online, Teams, etc.) via documented procedures and/or guidance. Interprets and implements configuration settings based on established Microsoft policies, audit requirements, and networking and identity specifications to meet Airgap standards. Receives and logs customer problem/request/issue by documenting the problem and updating the customer’s contact information. Performs initial level of problem identifi...