Clinical Technical Specialist

Waters Corporation • Rydalmere, New South Wales • Posted May 31, 2026

About the Role

Responsibilities

Responsibilities:

The primary responsibility of this role is to ensure the success of our clinical laboratory customers in Australia by providing comprehensive system-level support, including hardware installation, servicing and clinical system-level post sales training. Occasionally, the role may also involve broader regional support.

  • Supporting Waters’ clinical customers and ensuring the fulfillment of their service plan commitments.
  • Developing and executing action plans to resolve customer issues, taking ownership of escalations and delivering effective solutions.
  • Responding rapidly to diagnostic customers to minimize downtime and ensure timely delivery of patient results.
  • Accurately documenting all customer interactions and support activities in the designated customer interaction system.
  • Delivering system-level training at customer sites, including post-sales deployment of defined clinic...