Clinical Associate Program Manager

JOB SUMMARY Reporting to the Program Manager, the Clinical Associate Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolio within a Patient Support Program. Additional responsibilities include education and training of new team members, process development and improvement across Canada, and ensuring team performance by reviewing weekly and monthly KPI targets. Acts as the main contact for all escalations on the team and provides timely resolutions and responses to operational inquiries.

DUTIES AND RESPONSIBILITIES

• Ensure that the overall performance of the program and its respective services: patient coordination, medication management, etc. is operating successfully.
• Ensure all team members are educated on the program, and all performance standards for the team are met or exceeded.
• Ensure all regional operational occurrences associated with the program are communicated to ...