Clienteling Team Lead, South Asia

The Clienteling Team Lead takes ownership of the role by leading with confidence, reinforcing its strategic importance, and inspiring teams through an opportunity‑driven mindset. He/she will foster alignment and collaboration across markets by sharing best practices, maintaining clear and proactive communication, and consistently modeling adaptability and client‑centric behavior.

This role is part of the Client Services Center (CSC) team and is based in our Tampines office.

Job Responsibilities

Develop Clienteling Strategies

• Design and implement structured clienteling programs across Southeast Asia, with clear KPIs for engagement, retention, and high‑value conversions.
• Build a tiered, omnichannel roadmap focused on personalized experiences for high‑value clients.
• Partner with Client Services Team Managers and Client Advisors to foster a client‑first mindset, strengthening relationships, storytelling, and product knowle...