Client support manager (na hours)

As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who respond to and resolve customer inquiries. Management of the team will include measuring the performance of Support Agents against established goals, ensuring all client interactions are handled in an efficient and quality‑focused manner, and providing coaching and feedback to improve Agent performance. Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams. Hours & Schedule The role is working NA hours between 08:00 to 17:00 EST Monday to Friday. In addition, the role adheres to NA public holidays, allowing you to take leave on NA public holidays in place of recognised South African public holidays. Working Model We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid wo...