Client Services Technology Lead Position
Inside Higher Ed • toronto, on • Posted June 27, 2026
About the Role
Manage and enhance client technology services as the Client Services Technology Lead at the University of Toronto. Focus on delivering exceptional service through improved processes and collaboration.
Reporting to the Manager of Client Services, you will be instrumental in innovating and improving IT service delivery for the Faculty. With over five years of practical experience, you’ll provide operational oversight and technical guidance, influencing both teaching and administrative sectors. Utilize your expertise in endpoint and mobile device management while fostering relationships with technical and non-technical stakeholders.
Key Responsibilities:
• Lead the design and implementation of improved service workflows
• Oversee technical support, ensuring service consistency
• Track and analyze service performance metrics
• Support endpoint environments, including lifecycle management
• Create and maintain training and operational documentation
Requirements:
•...
Reporting to the Manager of Client Services, you will be instrumental in innovating and improving IT service delivery for the Faculty. With over five years of practical experience, you’ll provide operational oversight and technical guidance, influencing both teaching and administrative sectors. Utilize your expertise in endpoint and mobile device management while fostering relationships with technical and non-technical stakeholders.
Key Responsibilities:
• Lead the design and implementation of improved service workflows
• Oversee technical support, ensuring service consistency
• Track and analyze service performance metrics
• Support endpoint environments, including lifecycle management
• Create and maintain training and operational documentation
Requirements:
•...