Client Services Specialist

ADIB Group • ras al khaymah, ras al khaymah • Posted June 19, 2026

About the Role

Description

Role: Client Service Specialist

Location: Ras Al Khaimah

ROLE PURPOSE:
  • Handle customer feedback and complaints received via voice channel Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced appropriate approach and enhanced customer experience.
RESPONSIBILITIES:
  • Handling customers feedback and complaints received via voice channel Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
  • Carry out outbound calls related to a follow up on clients complaint which were received via voice channel Call Centre (Inbound complaint campaign).
  • Provide customers with appropriate response basis their queries.
  • Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
  • Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effecti...