CLIENT SERVICES MANAGER IV

Overview

A Client Services Manager (CSM) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our CSMs act as the overall liaison between the Client and all components of KMC’s Talent as a Service internal operations to ensure excellent service delivery. As an imperative, the role must drive successful operational build out and expansion and resolve issues and concerns by providing sound resolutions through a structured or data-driven approach, while still observing flexibility.

• Representing KMC effectively with comprehensive knowledge of our service offerings
• Day-to-day account and Client relationship management, with focus on
• Guiding the Client in account onboarding functions and initial program set up
• Analyzing account performance and provide reports and presentations, including a Monthly and/or Quarterly Business Reviews using the company template
• E...