Client Services Manager, Business Banking- (UAEN Only)

Client Services Manager

Managing service needs of Business banking customers by providing best in class service standard.

Responsibilities

• Acceptance and processing of non‑financial requests submitted by customers and ensure end‑to‑end follow‑up.
• Manage mailbox and ensure agreed SLA’s are met.
• All retail inwards emails to be actioned on priority.
• Take ownership of all issues / escalations raised to you and hand‑hold them to closure.
• Implement One Call Resolution practice during all case resolution.
• All calls made should result in suitable resolutions.
• No customer emails to be missed; revert within the agreed TAT.
• CRM registration of calls on a daily basis.
• Maintain the internal customer’s (RM) SLA.
• Ensure delivery of superior customer service and be the single point of contact for Business banking customers, RMs and AM’s for handling all queries & complaints...