Client Services Executive

CMC are hiring! We have an opportunity for a bilingual Client Services Executive to join our team. This role will be based onsite 5 days per week in our Singapore office.

Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.

• May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.

• Sound knowledge of Financial Products such as Forex, Commodities, Index.

• Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support

• Provide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactions

• Responding to clients enquiries and providing c...