Client Services Administrator (Insurance)

Client Services Administrator_Long term insurance

Location: East London

Salary: R16 000

Our client in the long term insurance industry is looking for a competent Client Services Administrator to provide professional first line support to clients and sales support.

Specifications:

1. Render client services

· Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries

· Update client personal details and AIMS notes

· Provide correct and accurate advice to clients on products and services

· Inform clients and update changes to their policy

· Liaise with relevant departments to gather information to resolve clients’ queries

· Maintain required business retention rate

· Handle all complaints and enquiries

· Escalate complaints to Office Manager and Complaints Handling Officer

· Follow complai...