Client Service Manager- Vice President

Deliver proactive, client-facing custody service across trades, cash, FX and asset servicing enquiry streams for Global Custody clients.
Lead a high-performing team with strong controls, risk reduction, and continuous improvement in a fast-paced, changing environment.

Job Summary 

As a Client Services Manager within the Custody Middle Office Client Facing team, you lead cross-product enquiry support for Global Custody clients across Trades, Cash, Foreign Exchange, and Asset Servicing. You act as the liaison between clients and the bank to remediate issues, manage escalations, and maintain service quality, completeness, and timeliness in line with procedures, controls, and case management standards. You drive risk reduction and continuous improvement through performance management, metrics governance, and process change delivery with global stakeholders.

 Job Responsibilities