Client Service Advisor

At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Our Client Care team extends the client relationship beyond the boutiques, offering seamless, personalized care across all channels.

• Act as the first line of contact for client inquiries via Phone, WhatsApp, and Email.
• Handle cases independently, proactively solving issues while delivering a differentiated experience.
• Engage clients, build long‑term relationships, and maintain high client satisfaction.
• Demonstrate deep knowledge of CHANEL’s products; address majority of daily inquiries.
• Assess immediate resolution versus complex cases, and prepare proposals for senior advisor consultation.
• Collaborate with boutique staff and functional teams to ensure smooth operations and consistent client experience.
• Simplify the servicing experience by guiding clients through navigation, troubleshooting, and personal...