Client Retention Assistant at CIC Insurance

Confidential • Kenya, Kenya • Posted July 13, 2026

About the Role

Job Description

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi


Client Retention Assistant

PURPOSE:


To assess and prudently underwrite Non-medical general business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently


PRIMARY RESPONSIBILITIES:


SERVICE DELIVERY MANAGEMENT

  • Assess business risk proposal and Accept/Reject Risk, on the basis of existing underwriting guidelines).

  • Ensure policy documents and endorsements are dispatched.

  • Work with the assistant underwriter and underwriter in reconciliation of underwriting issues.

  • Process renewal notices under the guidance of the underwriter

  • Any other duty as may be given by the Underwrit...