Client Outcomes Specialist

Salary range $31.53 to $34.13 per hour. 40 hours per week. Salary placement based on level of experience and qualifications relevant to the position.

Client Outcome Specialist

Location: Langley/Aldergrove or Maple Ridge WorkBC office.

Responsibilities

• Contact all employed WorkBC clients at 4-, 24-, and 52-week intervals to confirm employment status and offer additional WorkBC Services if needed.
• Update the Integrated Case Management (ICM) database with client employment status, and ensure all sustainment outcome fees and outcomes are captured.
• Identify trends and present findings and recommendations to the QA Manager.
• Review ICM client records to ensure consistency and accuracy of data, and liaise with WorkBC Centre staff to discuss and correct discrepancies.
• Provide support to clients—including resume and cover letter development, job search strategies and resources, and liaison with WorkBC staff t...