Client Manager (12-month contract, renewable)

Partner with sales consultants to achieve efficient implementation of new business and smooth transition of relationship into client management team.

Develop strategic relationships with key partners within the assigned portfolio and establish consultative approach to gain insight into the Voice of the Customer and understand the clients’ strategic business goals

Champion the needs of our clients whilst balancing business needs by developing ideas and solutions based on customers’ strategic goals in alignment with CGHB’s value proposition and business strategy.

Monitor the Client/Broker service delivery execution of our service operations and identify opportunities for improvement.

Liaise with key internal functions to drive for financial results and achieve high customer satisfaction levels through ‘client facing’ projects including satisfaction surveys, p...