Client Lead

Accountabilities

• Own and manage a high-value enterprise client relationship end to end, acting as the primary day-to-day point of contact.
• Coordinate across product, engineering, delivery, and operations teams to ensure timely and accurate execution of client commitments.
• Translate client requests into clear priorities, actionable plans, and structured delivery workflows.
• Monitor account health, proactively identify risks or blockers, and drive resolution before issues escalated.
• Lead account planning activities including roadmap alignment, renewals, and expansion opportunities.
• Oversee client reporting and performance insights to ensure outputs are actionable and value-driven.
• Manage escalations and incidents calmly, ensuring clear communication and fast resolution.
• Continuously identify opportunities to improve delivery efficiency using modern tools and AI-s...