Client Engagement Manager
ADP • Cremorne, Australia • Posted July 15, 2026
About the Role
**Client Engagement Manager (ADP Lyric HCM)**
**Position Title:** Client Engagement Manager (ADP Lyric HCM)
**Reporting Line:** Managed Services Manager
**Position Purpose:** To provide high-quality support to clients of ADP and participate in associated payroll operational activities.
**Key Responsibilities:**
+ Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: o System and technical support o General enquiries o Legislation support including month-end and year-end requirements o Report building & reconciling all aspects of payroll
+ Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts
+ Act as Payroll consultant to our clients, know their business payroll policies and support them...
**Position Title:** Client Engagement Manager (ADP Lyric HCM)
**Reporting Line:** Managed Services Manager
**Position Purpose:** To provide high-quality support to clients of ADP and participate in associated payroll operational activities.
**Key Responsibilities:**
+ Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: o System and technical support o General enquiries o Legislation support including month-end and year-end requirements o Report building & reconciling all aspects of payroll
+ Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts
+ Act as Payroll consultant to our clients, know their business payroll policies and support them...