Client Contact Senior Consultant

The opportunity

We’re looking for a detail-oriented and collaborative individual to support the delivery of the Client Contact Programme across Openwork and Owl.

This role plays a key part in ensuring adviser adherence to sales processes, FCA principles, and customer outcome standards. You’ll work closely with internal teams and third-party providers to maintain high-quality customer interactions, monitor outcomes, and identify opportunities for continuous improvement.

This role would suit someone with experience as a Business Assessor, Complaints Handler, Quality Assessor etc

This is a hybrid role, 3 days a week in the Swindon office.

The benefits:

Salary - up to £41,000

Bonus scheme - on target bonus - 10%

Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%

Critical illness cover

Income protection - 1x salary

Death in service -...