Client Care Agent - Easy Account - Mandaluyong
Sapient Solutions - SGS • mandaluyong, national capital region • Posted June 07, 2026
About the Role
Customer Service Representative
Metro Manila | Onsite
Job Description
We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.
Responsibilities:
• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics
Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid training on company processes and customer service techniques
Requirements:
• High School or Senior High School graduate (Colle...
Metro Manila | Onsite
Job Description
We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.
Responsibilities:
• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics
Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid training on company processes and customer service techniques
Requirements:
• High School or Senior High School graduate (Colle...