Client and Merchant Services (CMS) Officer

We are looking for a Client and Merchant Services (CMS) Officer to support the setup, execution, and continuous improvement of back-office processes related to customer and merchant operations. In this role, you will work closely with the CMS Unit Head and key stakeholders to ensure accurate data maintenance, smooth servicing workflows, and strong compliance with internal controls and regulatory requirements, while contributing to overall operational efficiency.

Key responsibilities

Client & Merchant Services Operations

• Support the setup, documentation, and continuous improvement of CMS processes, including customer information updates, account-level maintenance, merchant due diligence, and complaint handling

• Ensure all required documents from merchants are properly collected, validated, and compliant with due diligence requirements prior to onboarding

• Manage customer servicing activities such as acc...