Claims Technician

Role Purpose

The role of a Claims Technician at ERS is challenging yet rewarding, offering the opportunity to become a key member of a fast‑paced, continually evolving team within the UK’s largest specialist motor insurer. The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers, including recording new claims, resolving telephone enquiries, handling correspondence, dealing with complaints, and authorising payments as appropriate. The role also involves negotiating the settlement of claims efficiently, fairly and economically in accordance with policy wording and the Claims Handling Manual, while maintaining pre‑agreed targets and continuously improving service and quality standards.

Hybrid Working Model

ERS offers a hybrid working model, with three days per week in the office and two days working remotely, to combine flexibility with collaborative opportunities.