Claims Management Manager

Job Overview

The Claims Operations Manager will manage healthcare provider claims and ensure that the Claims Operations team meets required department KPIs, including timelines, cost, customer service, and scope accuracy. The key focus of the team is performance and the relationship between clients and Allianz Partners.

Key Responsibilities

• Lead a team of claims adjusters to achieve the required departmental KPIs in line with organisational goals.
• Act as a liaison between Global Management and the claims team, ensuring clear communication and alignment of objectives.
• Develop and implement departmental strategies and goals.
• Provide regular updates and reports to Regional Management on team performance, claims processing, and customer satisfaction.
• Participate in strategic planning with clear decision‑making processes.
• Provide guidance, training, and mentorship to team members to enhance their skills and per...