Claims Handler

Enjoy helping people find clarity and solutions when it matters most?

If you're someone who likes seeing things through, solving problems, and supporting others with confidence and empathy, this could be a great next step for you.

At Castelan, we're a leading national furniture care business, delivering specialist customer service and repair solutions for major retailers, insurers and commercial clients. Our modern office is just five minutes from the town centre and easy to reach by car, bus, bike, train or on foot.

The Role

As a Claims Handler, you'll support customers through their warranty claims journey - from first contact to resolution. You'll manage claims endtoend, ensuring outcomes are fair, accurate and compliant, while providing clear, friendly and reassuring service throughout. You'll take ownership of your workload while working as part of a supportive, collaborative team that shares knowled...