City Operations Lead (Service & After-Sales)

Key Responsibilities

1. City Service Operations Management

• Own complete after-sales service operations within the city.

• Ensure timely resolution of customer complaints and breakdown calls.

• Drive adherence to service SLAs, TAT, and first-time fix targets.

2. Preventive Maintenance (PM) Execution

• Implement preventive maintenance programs across customers in the city.

• Ensure PM schedule compliance and improve equipment uptime and reliability.

• Monitor and close PM backlogs.

3. Breakdown & Escalation Management

• Ensure quick deployment of service engineers and partners.

• Handle critical escalations and high-priority customers.

• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
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