Chief Manager- Contact Centre Operations

About Client:

A leading NBFC

Job Title: Contact Centre - Chief Manager

Grade - M3

Location: Chennai

Experience: 11+ years

Job Responsibilities:

• Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels
• To deliver a best-in-class service, meeting or exceeding all KPIs and within budget
• Enhance customer experience, Revenue growth, Brand Awareness & encourage penetration of other sources of transaction such as IVR, Voice & Non-Voice call center operations, Digital platform (Chat, App, Mails)
• Customer life cycle management & ma...