Chief Concierge - DoubleTree by Hilton Singapore (Pre-Opening)

The Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel policies and procedures.

• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
• Ensure all information is updated and available for easy access for all Front Office associates.
• Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as w...