Chatbot Business Analyst - Operations, MY Marketplace

About The Team

We are looking for a Chatbot Business Analyst to join our e-commerce customer service team. As a Chatbot Business Analyst, you will be responsible for shaping the evolution of our AI-powered Chatbot by crafting advanced chatbot scripts, refining response protocols, and delving into performance metrics to pinpoint improvement opportunities. You will work closely with internal Shopee teams to establish a cohesive approach to address user problems and spearhead innovative initiatives that push the boundaries of customer experience.

Job Description

• Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
• Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
• Analyze chatbot performance data and customer feedback to identify areas for improvement and make nec...