Chat Support Agent
Telesys • manila, national capital region • Posted June 03, 2026
About the Role
Job Description
We are hiring Customer Service Representatives for a Non-Voice Account to handle customer inquiries, complaints, and support via chat or email. This role is perfect for candidates who prefer written communication over calls while delivering excellent customer service.
Key Responsibilities:
Respond to customer inquiries via chat, email, or messaging platforms
Provide accurate information on products, services, orders, or accounts
Resolve customer concerns professionally and efficiently
Document all interactions and transactions accurately in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards
We are hiring Customer Service Representatives for a Non-Voice Account to handle customer inquiries, complaints, and support via chat or email. This role is perfect for candidates who prefer written communication over calls while delivering excellent customer service.
Key Responsibilities:
Respond to customer inquiries via chat, email, or messaging platforms
Provide accurate information on products, services, orders, or accounts
Resolve customer concerns professionally and efficiently
Document all interactions and transactions accurately in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards