CEX Engineering Manager

What will you do?

Job Purpose

The Customer Engagement & Experience (CEX) Engineering Manager is accountable for the end-to-end engineering leadership, delivery, and continuous improvement of the customer engagement value stream across Sanlam Life and Savings (SLS).

This role ensures cohesive delivery across the full customer journey, spanning:

• Digital and contact centre channels (e.g. BlueApp, SanlamOnline, NICE)
• Orchestration and workflow platforms (e.g. KTA)
• CRM platforms (Microsoft Dynamics 365 – Servicing and Claims)
• Downstream policy administration systems (e.g. EPS, FAFA)

The role leads cross-functional engineering teams (development and quality engineering) to deliver scalable, secure, and high-performing systems that support seamless customer and intermediary experiences.

Operating within a product-based delivery model, the role partners with Product Managers ac...