Cash & Trade Operations Process Manager - C12 - SHANGHAI

10780 Citibank (China) Co., Ltd. • Shanghai, Shanghai • Posted June 23, 2026

About the Role

The Cash & Trade Proc Mgr. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.

Responsibilities:

  • Review service quality, production systems, and client reporting within cash and trade operations
  • Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
  • Recommend quality reviews of cash management services, production systems, and client reporting
  • Manage performance, identify areas of development/training and make recommendations for pay increases, promotions, terminations, hiring, etc. of team
  • Contribute to planning, budget management and formulation of procedures