Case Manager

Position: Case Manager

Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)

Employment Type: Full-Time

Salary: Paid in South African Rand (ZAR)

Position Overview

The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.

Key Responsibilities

• Serve as the primary point of contact for families and RBTs throughout active services.
• Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
• Pr...