Case Manager

About the Role

The Case Manager is responsible for providing exceptional support to customers by managing both technical and non‑technical issues related to Expereo's services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.

Responsibilities

• Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets
• Process & take action on the Supplier and / or Customer Maintenance communications
• Work together with a team of Network Engineers towards a common preset goal
• Responsible for Network & Data Communication Systems
• Customer Excellence (internal/external customer engagement and relationship management):
• Should be customer support ordinated candidate, should have very good knowledge of customer ser...