Career Opportunities for Indigenous Peoples –Customer Service Representative - CLAIMS

Intact Financial Corporation • Laval, Quebec • Posted March 22, 2026

About the Role

About the role

We invite and encourage all aspiring candidates who self-identify as Indigenous to apply for this opportunity. Indigenous Peoples include status and non-status First Nations, Métis and Inuit people.

We’re looking for a Customer Service Representative, Claims to join our growing team!

What you’ll do here:

  • Be a subject matter expert on our policies, products, services, and initiatives.
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
  • Provide quality customer s...