Care Specialist (Communications Trainer) | MOA Pasay | Onsite

Work Setup

100%Onsite (MOA Pasay)

Work Schedule

Graveyard Shift

Requirements

• College Graduate of any course
• At least 2 years of BPO experience (Minimum Qualification)
• At least 1 year of Foundation Skills/Product Training Experience
• Open to ESL, LPT experience with minimum qualification of 2 years BPO experience
• Excellent Communication Skills

Responsibilities

• Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
• Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
• Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
• Develop materials and conduct Foundation Skills Training (FST) when needed.
• May help the CE AM and/or CE LAM prepare for and/or conduct learning and developme...