Capacity Planning Manager - Customer Support, Trust & Safety at TikTok

Apply for Capacity Planning Manager – Customer Support, Trust & Safety at TikTok in Singapore. This full‑time on‑site position offers great opportunities for career growth.

Global Operations Capacity Planning Manager – Customer Support, Trust & SafetyLocation: SingaporeEmployment Type: RegularJob Code: A

Responsibilities

• Own and drive end‑to‑end demand forecasting and capacity planning for Trust & Safety Customer Support, ensuring alignment with global business objectives, cost efficiency, and operational readiness. This includes exercising independent judgment to recommend and influence key resource allocation decisions in response to changing business needs.
• Design, implement, and continuously optimize planning frameworks, processes, and methodologies that translate strategic objectives into executable capacity plans.
• Ensure planning outputs materially contribute to business outcomes to enable targets on productivity and cost susta...