Call QA Specialist - HOF Global

Our client HOF Global is looking for Call QA Specialist in Lahore .

Job Description

We are seeking a detail-oriented Call QA Specialist to join our team in an on-site full-time capacity. The ideal candidate will be responsible for reviewing and evaluating inbound and outbound calls to ensure a high standard of customer service is maintained. This role requires a keen ear, exceptional communication skills, and the ability to provide constructive feedback to enhance team performance.

Responsibilities

• Monitor and evaluate a selection of calls to ensure compliance with customer service standards and company policies.
• Record and report findings to enhance quality and productivity.
• Collaborate with team leaders to discuss trends and areas for improvement.
• Provide feedback and training suggestions.
• Develop quality processes and procedure.
• Work with management to develop qua...