Call Centre Manager
CCA Recruitment Group • Bulford Camp, Wiltshire • Posted June 11, 2026
About the Role
Contact Centre Manager / CX Manager
Salisbury
£50,000 & Benefits
The Role
This is a fantastic opportunity to lead a contact centre operation of around 50 advisors, driving performance, shaping customer experience, and embedding a culture of continuous improvement.
You'll lead a team of Team Leaders, alongside Quality and Project functions, ensuring consistent delivery of excellent service and operational performance.
What You'll Be Doing
Lead, coach, and develop Team Leaders and their teams
Own and deliver key KPIs (SLAs, CSAT, quality, productivity)
Drive a best-in-class customer experience across all touchpoints
Lead continuous improvement initiatives to enhance efficiency and outcomes
Oversee forecasting and workforce planning
Build a strong coaching culture and develop future leaders
Work cross-functionally to improve processes and customer outcomes
What We're Looking For
Proven contact centre lead...
Salisbury
£50,000 & Benefits
The Role
This is a fantastic opportunity to lead a contact centre operation of around 50 advisors, driving performance, shaping customer experience, and embedding a culture of continuous improvement.
You'll lead a team of Team Leaders, alongside Quality and Project functions, ensuring consistent delivery of excellent service and operational performance.
What You'll Be Doing
Lead, coach, and develop Team Leaders and their teams
Own and deliver key KPIs (SLAs, CSAT, quality, productivity)
Drive a best-in-class customer experience across all touchpoints
Lead continuous improvement initiatives to enhance efficiency and outcomes
Oversee forecasting and workforce planning
Build a strong coaching culture and develop future leaders
Work cross-functionally to improve processes and customer outcomes
What We're Looking For
Proven contact centre lead...