Call Centre Agent

We are seeking a proactive Call Centre Agent to be the crucial link between our customers and our busy workshop. In this role, you will play a direct part in maintaining our company's image and ensuring the workshop operates at maximum capacity. You'll use your expert communication skills and attention to detail to meticulously manage appointments, handle recall campaigns, and drive service bookings to meet key dealership and manufacturer targets. If you thrive in a fast‑paced environment and take pride in precise work, this is the role for you!

Job Description

The primary responsibility is to ensure the workshop is booked to full capacity according to available hours and service mix targets. Key duties include:

Customer and Booking Management

• Bookings and Scheduling: Meticulously book vehicle services and repairs on the BSI system , ensuring full capacity is loaded for the next day before offering lat...