Call Center Supervisor

• Job Title : Fleet Call Center Supervisor
• Division : Operations
• Direct Reporting to : Transport Operation Manager
• Work Location: Abu Dhabi
• SalaryAED per month full package

PURPOSE

As a Fleet Call Center Supervisor your main responsibility is to oversee and manage the operations of the call center for a fleet management company. This role requires a combination of leadership communication and problemsolving skills to ensure efficient and effective customer service. You will lead and manage a team of call center agents ensure the smooth operation of the call center resolve customer inquiries and issues analyze data to identify areas for improvement and foster a positive work environment.

MAIN ACCOUNTABILITIES

• Responsible for supervising and managing the team of call center agents. This includes hiring training and coaching new agents as well as providing ongoing supp...