Call Center Sales Representative I (Entry-Level)

Job Overview

MCI is seeking motivated and results‑driven Call Center Sales Representatives to connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications