Call Center Quality Manager - Alabang

About the job Call Center Quality Manager - Alabang

TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang).

The pre-screening interview will be conducted over the phone.

About the job Quality Manager (Alabang)

Responsibilities

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
• Leads significant process improvement projects
• Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
• Perform ongoing reviews to ensure compliance...