Call Center Manager (Zapopan) (Lagos de Moreno)

Call Center Director

At Sunwise, we're on a mission to bring solar energy to US homeowners — and we do it by owning the entire process ourselves. We are directly invested in every appointment set and every project won.

The majority of compensation is variable and tied directly to the business generated.

Responsibilities

• Recruit & build the team — Own the full hiring funnel: sourcing, interviewing, and selecting top outbound talent. You'll build the roster from the ground up and keep raising the bar as we grow.
• Scale operations — Grow the call center strategically: expand headcount, build team structures, and increase capacity in step with campaign performance and new US market opportunities.
• Lead & retain people — Foster a culture of accountability, motivation, and growth. You'll be the kind of leader agents want to perform for — not just perform because of.
• Design processes — Implement end-to-end operational workflo...