Call Center Agent (Voice Account)

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

• HS Graduate or College Graduate
• with at least more than 3 years of experience
• fresh graduate are welcome to apply

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders, forms, applications, and related service requests accurately.
• Record all customer interactions, feedback, and transactions in the system.
• Follow company communication standards, policies, and procedures.
• Escalate complex issues to the appropriate department as needed.
• Provide accurate and complete information using approved tools and resources.

Customer Service

HR Officer

Sy...